Difficult Conversations. How to Discuss What Matters Most

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Douglas Stone, Bruce Patton and Sheila Heen work for the Harvard Negotiation Project.What is a difficult conversation? Asking for a pay rise, saying `no` to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive? Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERS

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